All products that we keep in our warehouse can be returned at no charge. The precise terms can be found in our general terms and conditions. Shipping costs for the return of the product must be paid by the customer.
If you want to cancel your contract, please note the following criteria:
The contract must be cancelled in writing within 14 days of delivery, for example by email or by post. We recommend that you use our template form (in our general terms and conditions). Following this, please send the products back to us within 14 days.
We can only accept returned products if all the conditions below have been satisfied:
• All items must be in mint condition i.e., have not been used and all tags have to be attached
• All merchandise to be returned has to be sent in one package
• Return shipments must be made using the service used for original delivery
Refunding the purchase price
Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund. The time it takes for you to get refunded depends on your credit card. The refund should appear on your credit card statement within two months of the return, at the latest.
In case the recipient is not the same person that made the purchase, the refund will be booked onto the credit card holder’s account. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
In case returned merchandise was purchased using a gift card, a new gift card will be issued.
Custom-made products from Nina Mair are marked as “produced on demand”, and manufactured to order according to the customer's wishes. We make sure that the product is created and delivered to the customer's full satisfaction. If a custom-made product from Nina Mair is delivered in a damaged condition, it will be repaired or replaced by us. Custom-made products from Nina Mair are excluded from return and refund, from the point that the customer agrees to delivery and production.
Incorrect item, missing item or faulty item
Please contact us if any merchandise you receive is defective, missing and/or incorrect. Please include your order number, photographs of the item(s) and all related references upon receiving of shipment. We will do our very best to resolve your case in a timely manner.
Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria. Please note that shipping costs will not be refunded. More details about our delivery conditions can be found in our general terms and conditions.
If you have any questions about your delivery please send us an email at firstname.lastname@example.org